1. Shipping Policy
We strive to get your order to you as quickly and efficiently as possible.
- Processing Time: All orders are processed within [X] business days. Orders are not shipped or delivered on weekends or holidays.
- Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: [X-X] business days.
- Express Shipping: [X-X] business days.
- Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- Customs, Duties, and Taxes: [Company Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
2. Returns & Exchanges
If you are not entirely satisfied with your purchase, we’re here to help.
- Return Period: You have [30] calendar days to return an item from the date you received it.
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Proof of Purchase: Please include the receipt or proof of purchase with your return.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Shipping Costs for Returns
- Who pays? You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Faulty Items: If the return is due to a mistake on our part (e.g., you received an incorrect or defective item), we will cover the full cost of shipping.
5. Contact Us
If you have any questions on how to return your item to us, please contact us at:
Phone: 96709894
Email: sofibagsatention@hotmail